IRS: Improvements in Customer Service but Challenges Remain

The Internal Revenue Service(IRS) made progress in resolving prior year challenges with processing returns during the 2023 tax filing season. Tax filers experienced faster processing times, shorter wait times for phone service, and more in-person options for getting tax help. However, the agency fell short of some of its goals for processing tax returns on time. We recommended that IRS build on its improvements for future years by evaluating its recent hiring and tax return processing efforts.