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Open Recommendations (191 total)

Veterans Community Care Program: VA Needs to Strengthen Contract Oversight

GAO-24-106390
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2 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Secretary of VA should ensure that the Assistant Under Secretary for Health for IVC develops a formal lessons learned process, consistent with leading practices, for the Community Care contracts to inform VA's plans for the next set of contracts and its continuing oversight efforts. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Veterans Affairs The Secretary of VA should ensure that the Assistant Under Secretary for Health for IVC establishes a complete set of documentation for oversight of the Community Care contracts, including documentation of clear and complete procedures and the identification of roles and responsibilities. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Veterans Community Care Program: VA Needs to Strengthen Contract Oversight

GAO-24-106390
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Secretary of VA should ensure that the Assistant Under Secretary for Health for IVC assesses whether the oversight and reporting responsibilities of the program manager position outlined in the Quality Assurance Surveillance Plans are being effectively fulfilled by current processes and, if not, updates the plans as appropriate. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Veterans Affairs: VA Should Develop and Report an Estimate of Needed Equal Employment Opportunity Counselors

GAO-24-107553
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Secretary of VA should ensure that the Office of Resolution Management, Diversity & Inclusion develops and uses a sound methodology to estimate how many EEO counselors it needs to manage its EEO program efficiently and successfully and report this information to Congress. As part of this process, VA could work with EEOC to determine the best method for developing such an estimate. (Recommendation 1).
Open
VA agreed with the recommendation. The agency noted it will work with EEOC to determine the best method for developing an estimate. VA also stated that for it to have a robust EEO program that it must appropriately deploy EEO specialists to proactively identify and address concerns.

Financial Management Systems: VA Should Improve Its Risk Response Plans

GAO-24-106858
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The VA Secretary should direct the FMBT Deputy Assistant Secretary to work with the Office of Enterprise Integration to ensure that responsible risk owners develop integration risk response plans that contain detailed and specific mitigation actions. (Recommendation 1)
Open
In its comments on our draft report, VA agreed with this recommendation and cited actions it will take to address it. We will follow-up with VA on actions to address this recommendation.

Veterans Health Care: Opportunities Exist to Improve Assessment of Network Adequacy for Mental Health

GAO-24-106410
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Undersecretary for Health should ensure that VA facility staff systematically capture the reasons for community care appointment scheduling challenges and use this information to help address those challenges. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Veterans Health Care: Opportunities Exist to Improve Assessment of Network Adequacy for Mental Health

GAO-24-106410
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Undersecretary for Health should assess the risks associated with VA's methodology for calculating specialty care network adequacy and revise its approach accordingly. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

VA Health Care: Additional Assessments of Mileage Reimbursement Data and Veterans' Travel Costs Needed

GAO-24-106816
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Under Secretary for Health should collect and assess information on subpopulations of veterans' use of the mileage reimbursement benefit and identify options, as appropriate, to help improve access to care for underserved veterans. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

VA Health Care: Additional Assessments of Mileage Reimbursement Data and Veterans' Travel Costs Needed

GAO-24-106816
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2 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Under Secretary for Health should evaluate the effectiveness of the outreach plan for improving veterans' awareness of the benefit, and revise communication methods as appropriate. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Veterans Affairs The Under Secretary for Health should collect additional information on veterans' travel costs and assess costs by demographic, geographic, or other subpopulations to inform evidence-based decisions about transportation programs' resources. This additional information could include fuel costs and the cost of vehicle maintenance, accessories, parts, and tires. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
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